Return & Refund Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, we don’t accept returns, except if the received item you received is not as described. For more information on our return policy, please contact us via the contact form at www.vivens.co.
You have the right to return and refund if the Product is defective or not as described. If the Products we deliver to you are defective (size not right, the length is short, or spikes appearance that impacts reselling or usage) or are not as described on our Website, you should contact us and report such defect or misdescription as soon as possible (we ask that this is within 3 days from delivery of the Products and if possible we ask that you send us a photograph as evidence of the defective or misdescribed Product - this will assist in processing your refund quickly).
All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
If the period of 14 days has elapsed since the purchase, we can't, unfortunately, offer you a refund.
Your return address might vary depending on your country. To return an item, place the item securely in its original packaging and delivery box. For delivery address please contact us via the contact form at www.vivens.co.
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be unopened
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Sale and clearance items
Only regular priced items may be returned, unfortunately, sale or clearance items cannot be returned.
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
We will communicate to buyers our address where to send the products back where a return is accepted by us. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will refund the shipping costs if the item returned is defective or faulty.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form on our website.
This document was last updated on March 10th, 2021